You can sign up online or call us at 800-572-MILK.  We have no contracts with our customers.  You can start and end service as you please.  We require your full name, address, phone number, and a credit card to secure the account.  When you sign up we will request a standing order.

A standing order consists of the products you would like to receive on a regular basis.  If no change in your order ensues, we will automatically deliver your standing order on the next scheduled delivery day.

You can change your order by calling our office, faxing an order or change it online.  Our voicemail is available 24 hours a day, 7 days a week.  Order changes must be made before 3:00 PM the day before delivery.  Please be sure to spell your name, leave your address and specify whether the change is temporary or permanent.

Our drivers start delivering at around 10:00 PM and usually finish up around 9:00 AM.  Your driver will put your delivery inside your insulated cooler when he delivers to your home.  You do not need to be home or awake when he delivers.  

We require you to have an insulated cooler to protect the quality of our products from sunlight and temperature change.  Many people do not know that light causes a deterioration in the vitamin content of milk and may affect the flavor.  We sell coolers for $24.00, non-refundable.  Of course, you can also use your own insulated cooler as long as it fits all of your order.  Without a cooler, your milkman will not be able to leave your order.  In the case of extreme weather, your driver will ring your doorbell.  This will only be done when the temperature falls below 10° F.  If you would prefer to not have the driver ring your doorbell please call us at 800-572-MILK or email us at feedback@northshoredairy.com. 

Our delivery charge is $3.00 per delivery.  If a delivery is over $30, the charge for that delivery will be waived.  Any time there is a scheduled delivery, the delivery charge will be applied. 

Place all empty bottles in your cooler.  The milkman will retrieve them every time he makes a delivery.  Please throw out the caps and rinse out all bottles before putting them in the cooler.  If your milkman has left you a crate for your bottles, simply put your bottles in the crate and place the crate on top of your cooler.  There is a $1.00 bottle deposit for each bottle.  When you return your bottles this deposit is credited to your account.

If you're not going to be there for your scheduled delivery simply call us and let us know or change it online.  The same deadlines that apply for changing your order still apply.

The only days we don't deliver are on Thanksgiving, Christmas and New Year's Days.  All other holidays are delivered as normal.  If you are going to be away for a particular holiday follow the vacation procedure.

You can pay by VISA or MasterCard.  Your credit card will automatically be billed at the end of every month.